Cancellations, refunds and ownership changes

If the event cannot be carried out on the scheduled dates due to the restrictions imposed by the Health Authorities of Navarra or another cause of force majeure, the test will be held once these restrictions are lifted, transferring all registrations to the new date.

The registration fee will only be refunded in the event that the event is definitively canceled by the Authorities. In this case, only €6 will be charged for bank fees and €20 for the jersey that will be sent to each participant.

The refund amount will not cover the cost of the purchased cancellation insurance or any acquired clothing, equipment, or other services unrelated to the registration.

The Organization retains the right to cancel the event up to 1 hour before the start if participants' physical well-being is compromised due to meteorological conditions.

The Organization assumes no responsibility for additional expenses linked to registration, such as accommodations or travel costs, in case the event is canceled.

If necessary, the organization may implement the following modifications:

• Alter routes and/or activate alternative sections.
• Adjust departure times.

Registration for Tierra Estella Epic does not include refunds of the registration fee for any circumstance (except the aforementioned) starting from 15 days after registration, unless cancellation insurance is purchased at the time of registration.(see annex regarding cancellation insurance).

Regardless of the date on which registration is processed, returns will not be accepted after September 14 at 5 p.m. under any circumstances.

In case of purchasing cancellation insurance, participants must initiate the unsubscription process directly with the insurance company. The Organization is not responsible for this process.

Changes of ownership

The participant who cannot attend the test and is registered may transfer their registration with prior notice to the Organization until September 14 at 5:00 p.m. In the event that the change is between federated and non-federated, the non-federated person must pay the 5€ difference. The process for payment or adjustment of these amounts will be announced in due course. If these changes are made without notifying the Organization, they will not be considered valid.

Starting September 14 at 5:01 p.m., changes in the ownership of bib numbers will not be accepted, and emails regarding these matters will not be addressed.

All ownership changes must maintain both the chosen jersey size (and the rest of the optional material chosen) as of July 28. Yes, it is possible to change mode and distance until September 14 at 5 p.m.

Within the competitive modality, it will be possible to change categories (from elite to master or vice versa) within the change of ownership until September 14 at 5:00 p.m.

The process to perform this change must be carried out via email at info@tierraestellaepic.com, including details of the current registration holder and the replacement participant.

This change must be initiated by the registered participant; the person intending to take their place cannot initiate the change unless a written and signed consent is provided by the registered participant.

Note:

Reselling registrations and subsequently participating with another person's bib number may result in penalties for both the seller and the buyer if such changes are made without notifying the Organization. The Organization reserves the right to impose penalties on both parties.